Customer T&C

1. Scope of Work Agreement

The **Scope of Work** (SOW) defines the boundary of all structural, modular, and visual services provided to you by Khaka Interior. This SOW is generated uniquely for your site and details the precise quantity of modular carcasses, finish styles, lighting specs, plumbing alterations, and civil dimensions.

Any additions or variations to the SOW initiated by the client during project execution must be documented in a written addendum and may impact the project delivery timelines and cost parameters.

Note: Khaka Interior holds zero liability for structural defects present in the core building framework before our arrival (e.g. wall fractures, foundation shifting, pre-existing water logging inside brick walls).

2. Payment Terms Overview

We work on a clear, stage-wise payment schedule to keep your project fully funded and moving without delay:

5% Booking Fee: Non-refundable consultation payment to activate space layouts, laser-survey site details, and begin drafting 3D visual models.
45% Design Lock Payment: Due upon final approval of the 3D renders, materials selection list, and structural blueprint schemas. This triggers the factory material requisition order.
50% On Handover: Due immediately upon full installation of all flat-pack cabinets and final site cleanup, right before keys are handed over.

3. Obligations of Both Parties

A beautiful home transformation is a two-way street. Let's look at the key duties:

Client Obligations: Ensure free, uninterrupted access to the site for technical installers, provide uninterrupted water and electrical supplies (single-phase at least), and obtain necessary builder or association structural permissions.
Company Obligations: Deliver calibrated BWP materials matching your signed spec sheets, utilize factory-trained crew members, and maintain a safe, clean workplace environment during work hours.

4. Project Delivery Timelines

Khaka Interior commits to completing all modular cabinet installations within a strict **45-day window**. This timeline commences immediately upon the completion of three parameters:

Clearing the 45% Design Lock payment.
Signing off the final technical production diagrams.
Delivery of a clear site ready for wood installation (e.g. civil plastering, first wall coats, and electrical routing must be completed).

5. Project Delays & Penalty Terms

If Khaka Interior fails to deliver modular installations within the 45-day window due to reasons solely within our control (e.g. factory delay or logistics issues), we will compensate the client. The delay penalty details will be pre-agreed in writing in your physical contract agreement.

Conversely, delays caused by client obligations (e.g. water suspension, lack of association permits, or unpaid stage milestones) will result in a temporary suspension of the 45-day countdown.