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Corporate Policies

1. Customer Grievance Redressal

We value open, honest customer relationships. If an installation delay, billing discrepancy, or design issue disrupts your experience, our structured Customer Grievance Redressal framework ensures fast, fair resolution.

  • Level 1 Support: Contact your dedicated Project Manager or email support. Resolved within 24 working hours.
  • Level 2 Escalation: If unsatisfied, escalate to the Regional Operations Supervisor. Resolved within 3 working days.
  • Level 3 Escalation: Unresolved issues can be formally submitted to our Grievance Officer, who provides final resolutions within 7 business days.

2. Anti-Bribery & Corruption Policy

Khaka Interior upholds a zero-tolerance policy for bribery, unrecorded payouts, or corruption. Employees, subcontractors, and agents are strictly forbidden from accepting or offering any kickbacks or unauthorized incentives to expedite permits or close vendor deals.

Our Pledge: All project costs, variations, and logistical payments are fully recorded, invoiced, and audited to guarantee absolute corporate transparency.

3. Business Partner Code of Conduct

We expect our supplier partners, raw board vendors, and electrical/plumbing sub-contractors to align with our high standards. Business partners must respect local labor regulations, provide safe execution spaces, and maintain ethical business interactions across all levels.

4. Whistle Blower & Integrity Policy

To report violations of ethics, bribery attempts, or safety breaches, employees and third-party partners can submit reports directly to our secure ethics desk at integrity@khakainterior.com. All reports are treated with absolute confidentiality, and whistleblowers are fully shielded against retaliation.

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